Frequently Asked Questions
Find answers to common questions about orders, shipping, and more
The minimum order quantity is 10 pieces per product. All orders must be placed in multiples of 10 (10, 20, 30, etc.).
Yes! We offer tiered pricing based on order quantity. The more you order, the lower the per-unit price. Our prices start from €12.23 per unit (10-40 pieces) and go as low as €6.36 per unit (500+ pieces). Check our product pages for the full pricing table.
We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment gateway. All transactions are encrypted with 256-bit SSL.
All orders are shipped from our European warehouse. Delivery to Germany takes 1-3 business days, Austria and Netherlands 2-4 days, and other EU countries 3-7 business days. You'll receive tracking information via email.
Yes, we offer free shipping on all orders within the European Union, regardless of order size.
Yes, once your order has been dispatched, you will receive an email with tracking information. You can use this to monitor your shipment in real-time.
Absolutely. We source all products directly from authorized BIMO manufacturers. Every product comes with proper certifications (CE, RoHS, FC) and is 100% genuine and traceable.
Puff counts are based on standard testing conditions (1.8-second draws). Actual usage may vary depending on draw length and frequency. Our products consistently meet or exceed their rated puff counts.
All our products are available in three nicotine strengths: 0% (nicotine-free), 2%, and 5%. You can select your preferred strength when adding products to your cart.
We accept returns within 14 days of delivery. Products must be unopened and in their original packaging. Contact our support team to initiate a return. Refunds are processed within 5-7 business days after receiving the return.
If you receive a damaged or defective product, contact us within 48 hours with photos of the damage. We will arrange a free replacement or full refund at no additional cost to you.
You can reach us via email at info@vape25.com, through WhatsApp for quick responses, or by filling out the contact form on our website. Our team typically responds within 24 hours on business days.
Our customer support team is available Monday to Friday, 9:00 AM to 6:00 PM (CET). WhatsApp messages received outside business hours will be answered on the next business day.