Shipping & Returns
Everything you need to know about delivery and returns
Delivery Information
All orders are shipped from our European warehouse. We offer free shipping on all orders, regardless of order size. Each shipment includes tracking information sent to your email.
Free shipping on all orders
Estimated Delivery Times
| Country | Delivery Time |
|---|---|
| Germany | 1–3 business days |
| Austria | 2–4 business days |
| Netherlands | 2–4 business days |
| Belgium | 3–5 business days |
| France | 3–5 business days |
| Other EU Countries | 5–7 business days |
Tracking information is sent via email once your order has been dispatched.
Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 14 days of delivery.
Return Conditions
- Products must be unopened and in original packaging
- Contact our support team to initiate a return
- Return shipping costs are borne by the customer
- Refunds are processed within 5–7 business days after we receive the return
Damaged Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange a free replacement or full refund.
For any shipping or return questions, reach us at info@vape25.com or via WhatsApp.